30 DAY MONEY BACK GUARANTEE
A refund or exchange is guaranteed within 30 days of purchase.
90 DAY EXTENDED REFUND POLICY
We consider return claims made up to 90 days after purchase; we offer this extended return policy while our competitors do not because your purchase is important to us.
If any issues with your order should arise, we'll work with you to find a solution and make sure you are happy.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original sealed packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, magazines, or other print materials cannot be returned. We also do not accept electronic software, intimate products, health and personal care items, sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
• Gift cards
Only regular priced items carry our 30 day money back guarantee, sale items are eligible for refund at our discretion. We'll consider each claim on a case by case basis and may be able to process your claim past the guaranteed return date.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where partial refunds may be granted (if applicable):
• Items not in original condition
• Items with damaged or missing parts for reasons not due to our error
• Items returned 30-90 days after delivery
Please do not send your purchase back to the manufacturer.
We process and ship orders quickly (we’re fast!), if you need to change or cancel your order, please Contact Us immediately.
Once your return is received and inspected, we will send you an email within 12-48 hours to notify you that we have received your returned item. After verification we will notify you of the approval or rejection of your refund.
If you are approved then your refund will be processed, and a credit will be applied to your original method of payment. Processing time may vary.
If you haven’t received a refund yet, please check with your bank and credit card provider. It may take some time before your refund is officially posted. If you’ve contacted your service providers and still have not received your refund yet, please Contact Us.
If an item is received in defective or damaged condition please Contact Us immediately.
We offer warranty plans on select items so you don't have to worry about breaking the stuff you love. Our best-in-market comprehensive warranties offer hassle free and easy service if your covered product fails once outside of our 30 day money back guarantee and 90 day extended return policy term limits.
We want to make sure you're happy!
Your coverage includes:
• Accidental damage from shipping & handling
• Mechanical and electrical breakdowns
• Failures due to normal wear and tear
• Failures caused by power surges
• Failures caused by water damage
• Defects in materials and workmanship
• Replacements on all eligible items under $200
• Service on all eligible items $200 and above
Contact Us, 24 hours a day, 7 days a week. Expect a response within 2-12 hours.
Coverage begins after our 30 day money back guarantee policy expires. That means you're fully covered for the length of your warranty PLUS the first 30 days after you make your purchase!
If the item was marked as a gift when purchased and shipped, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.
To return your product, Contact Us and we will provide you with return shipping information.
You are responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If your claim is reasonable, at our discretion we may waiver your return shipping cost; we may pay any applicable fees or import duties at our discretion as well.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
*If you are shipping an item over $50, we strongly suggest using a trackable shipping service with shipping insurance.